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simonp

PITA

Booked the car in for its first service today with Bath Audi. I did it online for 9am on the 10th. They phoned me to say they were booking it in for 11am instead. Fair enough with the time change, but there was no courtesy car available and no lift into town either (Bath Audi is in the arse end of nowhere!). I then have a little think about it and decide that's no fucking good and that I don't wanna sit in an Audi dealership for hours. I then rebook with the one in Salisbury instead and still have to ring Bath back tomorrow to cancel.
Chris M Wanted a V-10

Dealer location plays a part in my purchase decisions.... wouldn't buy a Mazda for example as there is no dealership for many miles around.

Having done a quick Google, almost a breach of Trade Descriptions Act - Bath Audi is nowhere near Bath !
Frank Bullitt

You need to remind Bath of The Audi Difference;

https://m.audi.co.uk/owners-area/the-audi-difference/for-you.html

I still get he warm chamois treatment with my 12 year old car, I'd kick-off in your position especially giving them two weeks notice.
PhilD

Re: PITA

simonp wrote:
Fair enough with the time change, but there was no courtesy car available and no lift into town either. I then have a little think about it and decide that's no fucking good and that I don't wanna sit in an Audi dealership for hours.l.


Wouldn't it be nice if the dealer said "we have no courtesy car but how about you take car X out for an extended test drive to pass the time" They could even put a bit of thought into it and choose a car to tempt you into a purchase (or just be exceptionally nice and give you an R8   )
simonp

To be honest, he may have said the thing about no courtesy car because I didn't request one when I booked the car in, but I do know that when Mrs P books her Vauxhall in for a service the guy at the desk gets a tech to drop her back home and then collect her again when it's time to pay.
PG

With the local Jag dealer, when you book the car in your get to ask between a choice of - courtesy car; they collect at your home and return; you wait; get a lift into town; your're on your own. But you do need to book a couple of weeks ahead to get a courtesy car or the collect service.

OK if you didn't book a courtesy car then probably optimistic to get one, but at least a lift somewhere ought to be offered. Customer service eh?
Twelfth Monkey

I can beat that.  Went to IKEA yesterday specifically to buy something that the website said was in stock.  It wasn't.  So that's two hours completely wasted.
Michael

Twelfth Monkey wrote:
I can beat that. Went to IKEA yesterday specifically to buy something that the website said was in stock. It wasn't. So that's two hours completely wasted.


2hrs isn't too bad a time to get around the circuit that is their store.
Humphrey The Pug

PG wrote:
With the local Jag dealer, when you book the car in your get to ask between a choice of - courtesy car; they collect at your home and return; you wait; get a lift into town; your're on your own. But you do need to book a couple of weeks ahead to get a courtesy car or the collect service.

OK if you didn't book a courtesy car then probably optimistic to get one, but at least a lift somewhere ought to be offered. Customer service eh?


All service/repair bookings at our place are offered either a courtesy car, waiting, lift to somewhere or a collection at point of booking.
PhilD

Michael wrote:
Twelfth Monkey wrote:
I can beat that. Went to IKEA yesterday specifically to buy something that the website said was in stock. It wasn't. So that's two hours completely wasted.


2hrs isn't too bad a time to get around the circuit that is their store.


Do you not know the the worm holes at your store?
Michael

I try to avoid the place as what they sell is generally shite.
Blarno

Knowing the shortcuts in your local IKEA is like belonging to Fight Club. It's all knowing glances and stealthy moes.
Grampa

PG wrote:
With the local Jag dealer, when you book the car in your get to ask between a choice of - courtesy car; they collect at your home and return; you wait; get a lift into town; your're on your own. But you do need to book a couple of weeks ahead to get a courtesy car or the collect service.


That's what I've had with every garage I've used since I had my first brand new car in 1988 - some of the the more distant ones might have objected had I gone for the collection option though.  When I opt for a courtesy car, it always delays the date they can book me in.

I wouldn't let distance from the dealer affect my choice of car though - service requirements are so infrequent now, it's not something that would stop me buying the car I wanted - what's three days in over 1000 days of ownership?  Mazda and Alfa dealers were both 90 miles away and Renault dealer was 60 miles away - I would just make a day out of it, either with a courtesy car or the garage running me into the city centre.
Racing Teatray

PG wrote:
With the local Jag dealer, when you book the car in your get to ask between a choice of - courtesy car; they collect at your home and return; you wait; get a lift into town; your're on your own. But you do need to book a couple of weeks ahead to get a courtesy car or the collect service.

OK if you didn't book a courtesy car then probably optimistic to get one, but at least a lift somewhere ought to be offered. Customer service eh?


Same with Park Lane BMW. I rarely ask for a courtesy car as I rarely need a car during the week and in any event we have two cars, so I usually just try to book the car in at the start of the week, and usually they send a driver to pick it up and drop it off again. Yesterday was different because it wasn't scheduled and went in on two days' notice, so no drivers were available and I had to drop it off myself and avail myself of the free 5-series shuttle to Stockwell tube station. But that works quite well.
Twelfth Monkey

PhilD wrote:
Michael wrote:
Twelfth Monkey wrote:
I can beat that. Went to IKEA yesterday specifically to buy something that the website said was in stock. It wasn't. So that's two hours completely wasted.


2hrs isn't too bad a time to get around the circuit that is their store.


Do you not know the the worm holes at your store?


I do, that was almost all travel time.
Martin

I had to buy a unit from IKEA a few months back and it only took 18mins (it must be bad when you set yourself a time challeng...) from leaving the car to getting back in. I went in through the exit till, went straight to the racking Location as I'd got it from their website as I was walking in, then back out through the self service till.
Tim

Martin wrote:
I had to buy a unit from IKEA a few months back and it only took 18mins (it must be bad when you set yourself a time challeng...) from leaving the car to getting back in. I went in through the exit till, went straight to the racking Location as I'd got it from their website as I was walking in, then back out through the self service till.


Smug ba#@%d

Martin

I am in logistics.......  I'd prefer smart to smug
Big Blue

I've been to IKEA once. That was enough.
gooner

Martin wrote:
I had to buy a unit from IKEA a few months back and it only took 18mins (it must be bad when you set yourself a time challeng...) from leaving the car to getting back in. I went in through the exit till, went straight to the racking Location as I'd got it from their website as I was walking in, then back out through the self service till.


Ive pulled that trick before. If you know what you need and ensure the wife is told quite clearly that there will be no room left for her in the car, it's quite possible to shop like a man in IKEA.
Frank Bullitt

Perhaps it's just me, but I tend to book the service about a month in advance so never have an issue getting a car - I wouldn't let the location of a dealer dictate my car either.
gooner

I book in advance too but set it for a day when I'm in the office and get the local Vauxhall dealer to pick it up and drop it back. There's always a couple of other company cars floating about if I have to head out in an emergency, so being careless for the day is no biggie and I don't have to visit the garage myself. Quite a bonus when we're talking Go Vauxhall in Crawley!

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