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Boxer6

MOT passed . . . . . err, nope!

The Legacy was in for it's 6th MOT today and the garage phoned a little while ago to tell me it had failed!

Somewhat taken aback I must say, so had him detail the fails;

1. Headlight aim too low. They replaced the sensor arm and reset it last August, just prior to passing its last MOT. There have been no bumps etc since then so no reason why these self-levelling lights should be 'out'.

To be queried.

2. Rear brake pads "too thin". These were replaced (for the first time!) at 71K miles, the car is now on 98K. The replacements were aftermarket, but even so . . .

To be queried

3. Front D-links worn. These were replaced two years ago with genuine parts.

To be queried.

4. Number plate light inoperative.

So, FIT A NEW ONE!!!

Worst thing is, it's been booked in for a month and I dropped it off at 08:10 this morning; they phoned at 15:40, then again ten minutes later to say they couldn't get the D-rings til tomorrow! Well, if you'd done the MOT and phoned this morning, like you were fucking supposed to, we wouldn't have been having that conversation, would we?!?!

       

NOT a happy bunny.
Tim

I was looking through the MOT history of my Stilo recently and headlight aim came up regularly.
I remember the old days when they adjusted it while it was on the machine.

With the state of the roads I think you have to expect suspension repairs nowadays but your rear pads is a suspicious one!


The M5 failed on number plate lights (which I told them about beforehand) and limited vision due to a smeary windscreen but once they'd failed it they fixed those things.
Bryan M

Who is doing the mot, a dealer or chain?
Frank Bullitt

Mine always fails first time on headlight alignment, they bugger about with it then it passes - they don't charge me, which I kind of expect as it gets mot'd a few months after the service and this is a check item.

I've had an advisory for about 3 years on the trot for a misting shock absorber too.
Boxer6

Bryan M wrote:
Who is doing the mot, a dealer or chain?


Supplying dealer. I've had all the work on the car done there (apart from the 2012 rebuild) and up until recently they have been pretty fair I think.

There's been a change in service people recently though, with consequent slip in quality (and, perhaps, honesty?) 100K service coming soon, which I'll probably get them to do. Problem is, and has always been, the dealer is 20 miles in the opposite direction from work with no close public transport links; but as I need the car for work anyway, that wouldn't be an option, so they provide a courtesy car FOC.

Unfortunately, nobody else that could do it for me has courtesy cars (= cheaper) so it means taking the day off and I don't want to waste an annual leave day on a service if I can avoid it.

Rock <-> hard place.
Roadsterstu

Headlamp aim thingy (xenons, I assume) and drop links could just be a consequence of the amazingly shit road surfaces in your neck of the woods? I'm now getting suspension issues on my cars that just didn't happen a few years ago and I'm sure it's partially down to worsening road surfaces.
Boxer6

Roadsterstu wrote:
Headlamp aim thingy (xenons, I assume) and drop links could just be a consequence of the amazingly shit road surfaces in your neck of the woods? I'm now getting suspension issues on my cars that just didn't happen a few years ago and I'm sure it's partially down to worsening road surfaces.


I've literally lost count of the replacement suspension parts Stu. They're pretty cheap (hmmm . . . . a clue?!!) so not a major issue in that respect.
The headlamp aim is another thing entirely. That is electro-mechanical, with the initial level having to be set by the technicians once the mechanical bit is set up, then it simply does its thing. Unless the actual metal lug which drives the sensor breaks, which is what happened last year. So, if it's wrong, then it was wrong a year ago after they fixed it and thus shouldn't have passed then either.
Twelfth Monkey

Sorry to hear this.  It bugs the shit out of me when I get notified at the end of the day that there's a problem.  Happened many years ago and they still wanted the courtesy car back for another punter the next day.  Not sure how they thought I would get about.  Flapping my arms, presumably.

I kept the car.
Boxer6

Twelfth Monkey wrote:
Sorry to hear this. It bugs the shit out of me when I get notified at the end of the day that there's a problem. Happened many years ago and they still wanted the courtesy car back for another punter the next day. Not sure how they thought I would get about. Flapping my arms, presumably.

I kept the car.


When he (we'll call him Billy, as that's his name) phoned me back to tell me they couldn't do the work yesterday, he asked me if I would be "OK to keep the Forester?"

Well, duhh!

Like you, I thought to myself "Well, you weren't getting it back anyway, so why ask?"

Dolt.
JohnC

You may remember that Douglas Park BMW did not allow me to keep a courtesy car when they hadn't fixed the problem and the parts somehow didn't turn up when expected. I even had to drive the courtesy car back to them and find my own way home (and to work the next 2 days and then back to get my car).

I was told quite bluntly that the car would not be insured if I didn't return it and they may have to report it (presumably to the Police)

They will never see my money again.
Racing Teatray

JohnC wrote:
You may remember that Douglas Park BMW did not allow me to keep a courtesy car when they hadn't fixed the problem and the parts somehow didn't turn up when expected. I even had to drive the courtesy car back to them and find my own way home (and to work the next 2 days and then back to get my car).

I was told quite bluntly that the car would not be insured if I didn't return it and they may have to report it (presumably to the Police)

They will never see my money again.


Did you report them to BMW GB? I would have done so.
Racing Teatray

Anyway this has reminded me that I need to book my car in for an MoT and a major service as it's coming up for its 4th birthday.
Bob Sacamano

JohnC wrote:
You may remember that Douglas Park BMW did not allow me to keep a courtesy car when they hadn't fixed the problem and the parts somehow didn't turn up when expected. I even had to drive the courtesy car back to them and find my own way home (and to work the next 2 days and then back to get my car).

I was told quite bluntly that the car would not be insured if I didn't return it and they may have to report it (presumably to the Police)

They will never see my money again.


Cheeky twats! I'd definitely not returned it in that case - even if I just parked it up on my drive for the duration.
JohnC

Racing Teatray wrote:

Did you report them to BMW GB? I would have done so.


I filled in the BMW UK survey they send you but I had given up on them by that stage, remembering that my car previously went in for rear brake pads and came out with a shake through the steering which wasn't there before - that cost me a new wheel because the old one was buckled. I can only assume that someone took it for a quick test drive and hit one of the craters which adorn the roads around that dealership - I complained about that to BMW UK and got a response which basically said there was no evidence but they had passed it back to the dealer to deal with. When you get beyond the glossy exterior at the dealer you find that those making the decisions in the back are just old school motor trade where no responsibility gets accepted for anything.
Tim

Roadsterstu wrote:
I'm now getting suspension issues on my cars that just didn't happen a few years ago and I'm sure it's partially down to worsening road surfaces.


That and the widespread use of traffic calming undulations  
Boxer6

Well, I got it back this evening and queried the service guy; and woman, though as she appeared to barely know where my paperwork was, I directed my questions to Billy - for it was he.

Headlamp adjustment. Answer: must be the roads, they're terrible.

Brake pads. Answer: second sets never last as long as first ones, especially aftermarket.

My response; "Perhaps, but 28K vs 71K? Really?

Answer 2: Shrug . (Very gallic that, I thought. Twat).

Number plate bulb. Answer: must be the roads, they're terrible.

D-ring bushes. Answer: must be the roads, they're terrible.

Plus - it was the REAR ones!! Fucking cretin couldn't even get what end of the car it was correct! Having said that, the car does feel a lot more planted now than it did yesterday. (And yes, I did get under the car and check!)

Oh, and they've finally managed to cure the air con - I think. For an hours labour and tightening a lose sensor (IIRC). Time will tell on that one.

Cunts.

The concession made, once I'd queried it rather vociferously (why is there NEVER a prospective buyer around when you want one?) was to cancel the MOT retest fee (seriously? Fuck RIGHT off!!!) and reduce the original test fee to half-price "You really only get that if you book it online" she says.

Well, you didn't fucking tell me that when I phoned you to book it in, did you?

And the best bit, which I discovered when I went through both MOT's once home; it didn't even fail on the D-rings! They were simply an advisory!!

We're away for a couple of days from tomorrow morning and I know that by Monday I will have calmed down - a lot. However, they will not be getting to do any more servicing for me; they can go piss up a rope before they get another penny directly from me. Or indirectly, if I can help it.

It almost certainly means taking a day off for services etc, as none of the two garages I trust to do it have courtesy cars, but it'll be well worth it. After all, it's not like I have any warranty to protect any more!
Chris M Wanted a V-10

Well, the UK roads are terrible.......



What gets me is when you know things need doing on the car so book it in for them to be done, and the car serviced and MoT'd. Garages now seem to have this game where they do the MoT first so that the things you knew about and wanted fixed pre-MoT now appear as advisories or fails, with a same-day re-test but blights on the car's MoT record. I just wonder how many prospective buyers look up MoT history on-line as part of the buying process
TreVoR

That's why I like using small independent garages for MOT. Dealers are usually a right pain when it comes to MOT but independents will do things like adjust the headlights, change a bulb etc.

If I were you, I would ask for the old parts back.
Boxer6

TreVoR wrote:
That's why I like using small independent garages for MOT. Dealers are usually a right pain when it comes to MOT but independents will do things like adjust the headlights, change a bulb etc.

If I were you, I would ask for the old parts back.


I meant to do that, but I forgot. Dammit.  
Frank Bullitt

Chris M Wanted a V-10 wrote:
Well, the UK roads are terrible.......



What gets me is when you know things need doing on the car so book it in for them to be done, and the car serviced and MoT'd. Garages now seem to have this game where they do the MoT first so that the things you knew about and wanted fixed pre-MoT now appear as advisories or fails, with a same-day re-test but blights on the car's MoT record. I just wonder how many prospective buyers look up MoT history on-line as part of the buying process


I think this is down to the electronic recording process for MOT's now - you can't really do a 'pre MOT' (which was an MOT but the paperwork wasn't completed) apart from looking around the obvious stuff.
JohnC

Chris M Wanted a V-10 wrote:
Well, the UK roads are terrible.......



Friends of mine have just returned from a driving holiday mostly in Denmark and they said that all the roads, even back roads and in towns, were perfect with no potholes. They said that they had forgotten how you can relax when you are not on constant lookout for the next hole.

What are we doing in this country? The infrastructure is falling to pieces.
Bob Sacamano

JohnC wrote:
Chris M Wanted a V-10 wrote:
Well, the UK roads are terrible.......



Friends of mine have just returned from a driving holiday mostly in Denmark and they said that all the roads, even back roads and in towns, were perfect with no potholes. They said that they had forgotten how you can relax when you are not on constant lookout for the next hole.

What are we doing in this country? The infrastructure is falling to pieces.


I was in Copenhagen a couple of years ago and the roads around it were terrible, potholes all over. The taxi driver was bitching about it.

Maybe bitching about stuff over there gets things done?
Chocy Rocky

Boxer6 wrote:

And the best bit, which I discovered when I went through both MOT's once home; it didn't even fail on the D-rings! They were simply an advisory!!


I'd be asking for my money back for that repair.

Do you still take it to Ian Grieve's? I worked briefly with Adam Grieve and I would think he would be very interested in your experience, the last I heard he was the sales manager.

The 'It's the poor roads' excuse is pulled out far too often and how the fuc& would they affect the headlamp alignment? Was it just one headlight or did they magically drop at the same rate?

The motor trade is not what it was.
Boxer6

Chocy Rocky wrote:
Boxer6 wrote:

And the best bit, which I discovered when I went through both MOT's once home; it didn't even fail on the D-rings! They were simply an advisory!!


I'd be asking for my money back for that repair.

Do you still take it to Ian Grieve's? I worked briefly with Adam Grieve and I would think he would be very interested in your experience, the last I heard he was the sales manager.

The 'It's the poor roads' excuse is pulled out far too often and how the fuc& would they affect the headlamp alignment? Was it just one headlight or did they magically drop at the same rate?

The motor trade is not what it was.


Yes, I did - won't be again! To be honest, I persevered as they were very good at the beginning, and the sales guys are pretty good compared to many (IMO). Ever since the original (to me) service manager left, it's all gone a bit Pete Tong; one of the guys in my flying club worked there for a while and the two didn't exactly see eye-to-eye, but even he said when Charlie left it was a bad day for the dealership. The other reason was, I get/got a gratis courtesy car when I booked it in there; from now on it'll likely mean a half- or full day off.

It was both headlights incidentally, and Billy wasn't for budging on that. I may well drop Adam G a wee email  - he's pretty much the boss these days I think.
Boxer6

So, email sent to the dealer and Subaru's own online survey completed just now too.

They usually say these things will take 5-10 minutes of your time; nearly half an hour in this case!! (I'm not the quickest typist in the world though, it has to be said!)

Now the waiting begins . . .
Chocy Rocky

Are you still waiting or did you hear back?
Boxer6

I got a response on Thursday last week from my 'survey' answers.

Unfortunately my wee local guy couldn't fit me in for the cars' 100K service, so I'd booked it in with Grieves again. The service manager phoned to say (a) they'd got me a car [which I'd been told wouldn't be the case til the 5th of October] and (b) they'd read the feedback and have offered a 'substantial discount' on the service.

Monday morning will be . . . . interesting.
Chocy Rocky

Cool, let us know how you get on.
Boxer6

OK, so from putting the car in for what should have been its routine 100K service, I just got it back today!

First inkling of bad news was not hearing back from them by 3pm, which was when I was expecting. Finally got the call at just after 4 with the news that there were no less than 3 rusted & leaking engine coolant pipes "Very dangerous, need fixed" says she. ["Oh DO fuck off" I reply (in my head, of course, I'm not that rude!)]

Oh, and we've found a screw in the outside shoulder of your OSR tyre; it can't be fixed but "we can get you a replacement Michelin PS3 for 269.95"

My very audible reply to that  was "And I can get one for 127 from BlackCircles, just leave it thanks"

"Oh, we're BlackCircles recommended fitters"

Thinks me, to myself "Well, couldn't you have found the tyre for that price in the first fucking place then? Cunts!"

Now by the time all the necessary pipework was ordered, delivered and fitted, plus the tyre of course, it took until after 5 yesterday to phone me and let me know. We were up at the caravan this week, so she was told I would be down today when I could make it; i.e, when I could be arsed leaving plus 2 hours.

So the end result of it all was a completed 100K service, 3 new coolant pipes, a replacement tyre, re-checked A/C system (thank fuck that's OK!!) and another big bill.  

On the plus side, the service gaffer knocked 150 off the service bill due to my complaints from last time . . .

. . . on the negative side, apart from the cost, I opened the back door to find the engine cover lying on the back seat (?!?!?!) and a scratch on the filler flap that wasn't there before.

The scratch was fairly superficial and buffed out in 5 minutes (by them, natch) and likewise the cover was put on in jig time. I wasn't as annoyed by that as I might have been (by which I mean I didn't either shout at them OR punch the technician - go me!) as it meant I saw first hand the shiny new pipework on the engine. I did however refrain from saying much more, as I don't know if I would have held my temper. Guess what the feedback form is going to be like this time!

   

Oh, the courtesy car. Not worthy of a write-up, it was a petrol-powered Vitara 'S'. Nothing special at all, though it had radar-assisted (I presume) cruise which slowed the car down a looong way from any car in front; took me by surprise a bit the first time it happened I must say! Pleasant enough car of its type I suppose, sat quite comfortably and quietly (quieter than my Legacy at least) at 75-ish on the cruise, got there uneventfully if not particularly rapidly and I got the average mpg up from 36.7 to over 42mpg in 150 miles or so of mostly M-way driving.

I now have my Legacy back and, for all it's faults, I still love it! Can't see anything within my budget that even comes close, so it'll be around for a while yet. I just need to think about where its next service is going to be now . . .

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