Archive for The Motor Forum "We are mature men in the highest cadres of our careers"
 


       The Motor Forum Forum Index -> Your Motor
Racing Teatray

First fault…and second...and third...

So, after four years and a little shy of 30k miles, the M135i has finally suffered its first proper fault (and meaning I see some comeback on the £400 expended on an extended warranty).

I had noticed a couple of times recently that it appeared to be dribbling something from underneath but couldn't work out what. Anyway, it went in to BMW Battersea this morning for a major service and MoT, and it turns out the mystery fluid was air-conditioning coolant and it needs a new condenser. As this additionally involves a complete re-gas, it will be a good opportunity to clean out the system which has recently developed rather a pong (no idea whether the two things are connected). Apparently this involves a "disinfectant bomb"…

On a side note, I have to say the £300 BMW charged me for a 5yr servicing pack when I bought the car is looking distinctly bargainaceous. So far it's been back for servicing three times (once for oil/filter at 2yrs old, once for brake fluid at 3 yrs old, plus this one) and I understand that just this service alone would have been the thick end of £400 had I had to pay for it.
JohnC

Mine also came with the 5 year service pack and I have had an oil and filter change so far, with a brake fluid change next on the list in December.
I didn't even pay for mine but I can't think of a good reason not to have it.

I hope yours is up and cool running shortly.
Martin

The service packs are excellent value for money (I paid £475) especially if you get the full 5 years from it.  Even if it only lasts just under 2 years as mine will, it's still a decent saving.

I will have to pay for my next service which is due around 56-57k miles which I should get to this side of Christmas.  Despite having an oil change and full inspection at the last service (38k miles), it's asking for the same again so I'm expecting it to cost more than the service pack did.  But a lot less than Porsche would charge, so that's something.

£400 for the extended warranty is good value.  Is there a mileage limit?
gonnabuildabuggy

Martin wrote:
The service packs are excellent value for money (I paid £475) especially if you get the full 5 years from it.  Even if it only lasts just under 2 years as mine will, it's still a decent saving.

I will have to pay for my next service which is due around 56-57k miles which I should get to this side of Christmas.  Despite having an oil change and full inspection at the last service (38k miles), it's asking for the same again so I'm expecting it to cost more than the service pack did.  But a lot less than Porsche would charge, so that's something.

£400 for the extended warranty is good value.  Is there a mileage limit?


How long have you had your car Martin? Can't believe you are up to 56K already (2 yrs? Or is it less?) What mileage do you plan to sell it at?

The Service packs are always excellent value, not sure why they do them so cheaply?
Big Blue

Amazing how the miles rack up when you're mini-cabbing at weekends.......

Bob Sacamano

Big Blue wrote:
Amazing how the miles rack up when you're mini-cabbing at weekends.......



Uber Exec please. The man has standards you know.

(Still doesn't go south of the river after 10pm).
Frank Bullitt

Good news on the warranty, I always think an extended one is worth it's weight in gold especially if you can get one from the manufacturer - we took one out in our old DS4 at £220pa which included full European breakdown.

Sadly our new DS4 has had its first service which means we couldn't take out the service pack which is £400 for three services.
gonnabuildabuggy

When I have my sensible hat on I'll be buying an RX400h from Lexus and paying for the privilege of getting a 12 month warranty with the ability to extend it for another 2 yrs.

with my less sensible hat on I'll be buying a leggy Merc CLS.
Roadsterstu

gonnabuildabuggy wrote:
When I have my sensible hat on I'll be buying an RX400h from Lexus and paying for the privilege of getting the warm chamois treatment with the ability to extend it for another 2 yrs.

with my less sensible hat on I'll be buying a leggy Merc CLS.


FYP
Racing Teatray

JohnC wrote:
Mine also came with the 5 year service pack and I have had an oil and filter change so far, with a brake fluid change next on the list in December.
I didn't even pay for mine but I can't think of a good reason not to have it.

I hope yours is up and cool running shortly.


£300 was particularly good value. I think BMW now wants £500 for the same deal on an M140i.

Sadly not up and running any time soon. As always seems to be the case whenever something goes wrong with a car, one of the vital parts is not in stock and has to come from Germany. This apparently will take 3-5 days to arrive so I won't be seeing the car back until next week. Not that it matters much - we aren't planning to go anywhere this weekend that cannot be done by Fiat!
Martin

Big Blue wrote:
Amazing how the miles rack up when you're mini-cabbing at weekends.......



You could call collecting / dropping the kids off that I suppose, which accounts for about 10k a year.  You must have very nice minicabs out in the suburbs....the last one I was in was a 10 year old Passat.
Big Blue

I saw an F11 520D Touring at LHR last night.
Racing Teatray

Might have taken 4 years for the first fault to surface but today we experienced the second - as of this morning, the passenger side front electric window is making a very loud noise when you operate it...
Roadsterstu

Grit stuck in the window seal or is it more from within the door?
Racing Teatray

It sounds more like the motor is straining –  a sort of buzzy whirring that is effectively the normal noise an electric window makes but with the volume turned up to Spinal Tap and just a hint of shriek (not to get all aurally Jilly Goolden on you all).
PhilD

Racing Teatray wrote:
Might have taken 4 years for the first fault to surface but today we experienced the second.


It knows you have been looking for a replacement!
Racing Teatray

PhilD wrote:
Racing Teatray wrote:
Might have taken 4 years for the first fault to surface but today we experienced the second.


It knows you have been looking for a replacement!


Not really the right way to go about things. Faultless efficiency had been pretty persuasive thus far!
Martin

It's very efficient, it's trying to help you get used to buying an old BMW (or similar)
Racing Teatray

So this morning, I dropped the car back at Battersea BMW to have the window checked out and because it twice stuttered and died on me when manoeuvring it out of the driveway from cold in the last week (although obviously not this morning). I was initially not amused when they advised me (admittedly very apologetically):

(i) remedying "noises" is not covered by the extended warranty, so unless the window mechanism was faulty or broken, the cost was mine; and

(ii) if no fault can be found (eg because they can't replicate the cold start issue), there's a £120 investigation charge.

To cut a long story shorter, having as nicely and politely as possible expressed the view that I would be extremely annoyed at having to fork out anything beyond the warranty excess, and having had a technician inspect the window operation in front of me, it was ascertained that since I had owned the car from new and always serviced it on the button with them, they could look at covering it on goodwill if needs be.  

Anyway, they just rang back with what sounds on balance like good news:

(a) apparently the window regulator is faulty so that should fall under the warranty; and

(b) they've isolated a fault code relating to the cold-running which is something to do with a pressure valve, which should also be a warranty claim.

Less delightful news is that the valve thingy is yet another back-order part that must come from the Fatherland…
Nice Guy Eddie

Dealers are chuffing useless aren't they.

Why they couldn't carry out these investigtions in the fisrt place rather than try and extort the money from you directly is beyond me. I guess its easier than actually doing their job.
Tim

Get them to spray some moth killer into the cold running valve just in case the infestation has spread  
Frank Bullitt

Nice Guy Eddie wrote:
Dealers are chuffing useless aren't they.

Why they couldn't carry out these investigtions in the fisrt place rather than try and extort the money from you directly is beyond me. I guess its easier than actually doing their job.


Problem is, if they don't advise you and it's a chargeable issue they are legally not allowed to recover the cost.
PG

Frank Bullitt wrote:
Problem is, if they don't advise you and it's a chargeable issue they are legally not allowed to recover the cost.


That's very true. But also, the issue is that on taking out an extended warranty, the customer probably has the quite reasonable view (clearly incorrectly as far as the warranty insurers are concerned) that it covers repairs "where stuff has gone wrong". And in order to tell whether stuff has gone wrong, the dealer has to spend time looking at the car.
Big Blue

The car's clearly shagged from you ragging it round town late at night looking for anti-moth powder.....
Racing Teatray

An amusing suggestion but unfounded as discovery of said faults predated discovery of the mothvasion...

       The Motor Forum Forum Index -> Your Motor
Page 1 of 1
Create your own free forum | Buy a domain to use with your forum